A user account will become locked if the user makes three unsuccessful attempts to log on to EDX. When that occurs, you must unlock the account.
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1 |
Follow the steps outlined in "Maintaining Employer Web Accounts." |
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2 |
Locate the locked account under the Active User Accounts section, and then click the yes link under the Un-Lock? column (highlighted by the box) corresponding to that account.
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The Unlock Password Confirmation screen confirms you have unlocked the password.
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