If you have questions about your retirement benefits, contact PERS at:
Mailing address
PO Box 23700
Tigard, OR 97281-3700
Telephone
503-603-7788, Monday through Friday, 8:00 a.m. – 5 p.m.
888-320-7377 (toll free)
503-603-7626 (fax)
Internet address
Employers can direct their employees to the PERS website at http://www.oregon.gov/PERS/index.shtml. There they will find:
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access to the EDX reporting system and EDX User Guide, |
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forms, |
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member handbooks, |
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pre-retirement guide, |
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retirement estimates, |
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benefit withdrawal information, |
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current news, |
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financial statements, and |
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regulations and legislation. |
Employer Service Center
The Employer Service Center is available to help employers resolve:
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EDX reporting questions and problems, |
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ACH problems, and |
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questions or problems regarding remittance statements. |
Customer Service Representatives
A PERS retirement counselor is available to help members with the following services:
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personal account information; |
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frequently asked questions about death, disability, and divorce; |
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domestic relation orders dividing benefits due to divorce; |
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applying for disability; |
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reporting a death; |
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beneficiary determinations; |
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pre- and post-retirement death benefit calculations; |
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spousal and child support obligations; |
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tax liens; |
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answers to frequently asked pre-retirement and retirement questions; and |
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informational meetings regarding the various services PERS provides. |
Members can call a PERS Customer Service representative at:
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503-598-7377, Monday through Friday, 8:30 a.m. to 5 p.m.; |
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888-320-7377 (toll free); |
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503-603-7766 (TTY); |
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503-598-0561 (fax); or |
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PERS-Customer-Service@state.or.us (e-mail). |